Shipping policy
All orders placed with All in Living SARL are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products.
The products are delivered to the address indicated by the customer on the order form.
The customer must verify the completeness and conformity of the information provided to All in Living SARL. The latter cannot be held responsible for any data entry errors and their consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely borne by the customer. Similarly, All in Living SARL cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (total or partial strike in particular of postal services and means of transport and/or communications).
The products offered for sale are either available from stock, or the availability period is specified on the product sheet and confirmed in the order description.
In the event of a stock shortage or unavailability of the product ordered, All in Living SARL undertakes to inform the customer as soon as possible and to specify an availability period. The customer will confirm by e-mail his choice either to wait for the availability of the product or to be reimbursed.
Multi-product order
When the Customer orders several products at the same time and these have different shipping times, the order shipping time is based on the longest time.
In the case of an order that includes one or more unavailable products as well as one or more available products, All in Living SARL will ship the order upon receipt of all the products that make up the order. If the Customer wishes to receive the immediately available products as soon as possible, they are advised to isolate these items in a separate specific order.
Special cases
For reasons of availability, All in Living SARL may choose to deliver an order in several installments to the customer. The customer then only pays for one delivery.
If the customer wants 2 different delivery locations, they must place 2 orders, with the associated delivery costs.
Transfer of risks
The transfer of risks to the customer occurs as soon as the products are handed over by All in Living SARL to the carrier. In all cases, the product(s) ordered therefore travel at the Customer's risk.
Delivery is made with the customer by directly handing over the product to the recipient indicated, or in the event of absence, to another person authorised by the customer. In the event of the recipient's absence at the time of delivery, the carrier will leave a delivery notice at the delivery address indicated by the customer. The products must be collected from the address and in accordance with the terms indicated by the carrier. In the event of non-collection within the time limits set by the carrier, the products will be returned to All in Living SARL, which reserves the right to reimburse the price, with the shipping costs remaining the responsibility of the customer. Any delays do not entitle the buyer to claim damages.
Upon delivery, the customer must, in the presence of the carrier or postal worker, check the condition of the package, the contents, the conformity and the condition of the product(s) before signing the acknowledgement of receipt of the package. If the customer notices any anomalies concerning the delivery (damage, product missing from the delivery note, damaged package, broken product, etc.), the customer must refuse delivery of the products or issue handwritten reservations on the delivery note. These reservations must be precise, detailed, dated and accompanied by the customer's signature. These reservations must be confirmed to the carrier by registered letter with acknowledgement of receipt within three (3) working days following delivery of the product(s). A copy will be sent to All in Living SARL by email to support@all-in-living.lu or by post to the following address:
ALL IN LIVING
6 Rue d l'Eglise, 6720 Grevenmacher, Luxembourg
In the case of a technical product, the customer will take particular care to check the proper functioning of the device delivered, to read the instructions for use provided. In the event of an apparent defect, the buyer benefits from the right of return under the conditions provided in this document.
In the event of an error on the product, the customer agrees to return the said product or products concerned within 14 days of their receipt to All in Living SARL at the following address without opening their packaging, in their original condition and packaging and with the accompanying documents:
ALL IN LIVING
6 Rue d l'Eglise, 6720 Grevenmacher, Luxembourg
To be accepted, any return must be reported in advance to the Customer Service of the company All in Living SARL by email addressed to support@all-in-living.lu. The return number given to the Customer must appear visibly on the return packaging and the printed return slip, slipped inside the package.
Any damaged, incomplete product, or whose original packaging is damaged, will not be refunded or exchanged.
All in Living SARL suggests that the Customer return their products by Colissimo Recommandé with additional insurance for the market value of the products, guaranteeing, where applicable, compensation for the products up to their actual market value in the event of theft or loss of the goods. In all cases, the return is at the Customer's risk. It will be up to the customer to keep any proof of return. All in Living SARL recommends that the Customer over-pack the original packaging of their products.
Upon receipt of the product in good and due form, All in Living SARL will return, at its own expense, the product initially ordered.
During the withdrawal period mentioned in Article 10 below, the customer is responsible for the item as custodian. In the event of deterioration or destruction of the product while in the customer's custody, the latter will suffer all the consequences.
The delivery slip dated and signed by the customer upon delivery of the product will constitute proof of transport and delivery.
If the Customer fails to meet its obligations, it will bear, without recourse against All in Living SARL, any damage related to anomalies and/or damage noted on the delivery and will not be able to challenge the sale and payment of the price. Any claim received after the deadline will be rejected.
All products sold by All in Living SARL are put into service and/or assembled by the Customer, under the latter's sole responsibility.